Permissions in My VMware

Working as a Technical Account Manager at VMware, I use the My VMware portal often.

What is My VMware?

My VMware transforms your product license and support management experience by providing a new integrated, self-service, account-based interface focused on simplifying and streamlining your online activities with VMware.

Source: My VMware FAQ

To use My VMware, you need to create a My VMware profile. Use the VMware knowledge base article: https://kb.vmware.com/s/article/2007005 to create your profile.

My VMware is the portal where VMware customers and users can find their product licenses. The portal is also gives the option to file a support request with VMware Global Support. To file a support request, you are required to have a support contract or pay per incident support.

But going back to product licenses.

You find your licenses here:

To be able to work with your licenses, the user needs permissions. Permissions can be set on folder level. The highest folder is the Home folder. The rights a user is granted at this level are inherited for all folders. If a user is only given permissions for a specific folder (level 1), the permissions are also applied to any sub-folders (level 2). But permissions on a sub-folder are restricted to the subfolder.

Identifying which permissions are set and which are not.

Basic Folder Overview


  • Level 1
    • Level 2 (sub-folder)
Available Permissions

More information on permissions can be found in the following VMware knowledge base article: https://kb.vmware.com/s/article/2006977.

Depending on the permissions, a user can e. g. combine multiple license keys for a product into one big license key. Or the other way around, divide a big license key into multiple small ones.

But there is a restriction on the permission of Divide & Combine License Keys. The user can only combine license keys which are within the same folder. If a user tries to combine license keys from different folders, he is not able to combine the keys.


  • Folder A
  • Folder B
  • Folder C

To be able to combine license keys from different folders, the user also needs the permission to Manage Folders & User Permissions.

Depending on the structure of the company’s My VMware account, the account’s super user and the responsible license manager(s) might restrict this permission to a specific user group only.


I am an entrepreneurial and innovative technical; presales; and customer success professional equipped with a Master’s in Business Administration. I am working as a Technical Account Manager at VMware Inc., Zweigniederlassung Deutschland. My early career with Novell involved a promotion to Presales Systems Engineer after having worked on a team of 4 anti-piracy, licensing and intellectual property specialists situated in legal.